Refund & Cancellation Policy

Last updated: 28 September 2026

This policy explains how fees, refunds, and cancellations work for Voltra Funding LLC ("we", "us", "the Company") and the simulated evaluation and funded-account program offered on this website (the "Services").

1. Monthly membership

Evaluation accounts are billed as a monthly membership: you pay the plan price at checkout for the first month, and the same price automatically each month while the account remains in evaluation. To stop future billing, cancel the membership from the Billing section of your account — upon cancellation, no further charges are made and the account is closed. Billing also stops automatically once the account advances to a simulated funded account.

2. Refunds

Monthly membership fees and, where applicable, activation fees are payable in advance and are generally non-refundable, including amounts already charged for the current billing period, except where a refund is required by applicable law. Reset fees, where offered, are also non-refundable. Optional charges you choose (such as resets or activation) are disclosed before you pay.

3. How to request a refund

If you believe you are entitled to a refund under applicable law, or if you were charged in error, contact us at [email protected] with your account email and the details of the charge. We review each request and respond as promptly as reasonably possible. Approved refunds are returned to the original payment method.

4. Chargebacks

If you have a billing concern, please contact us first at [email protected] so we can resolve it. Filing a chargeback or payment dispute on an authorized charge may result in your account being closed, as described in our Terms and the Master Account Agreement.

5. Pricing changes

Current pricing is disclosed at checkout. We may change pricing at any time for future purchases; changes do not affect a purchase you have already completed.

Voltra Funding LLC · 7901 4th St N, STE 300, St. Petersburg, FL 33702 · [email protected]